Frequently asked questions

Octodoc is the world’s first hybrid telemedicine solution. By using the smart online platform, you benefit from your own online “medical office” for consultations, you also manage appointments and medical files more easily. Plus, with the help of the multifunctional kiosk, patients can perform routine tests remotely, so you will be able to access useful real-time medical data such as: temperature, oxygen saturation, blood pressure, etc.

*Onsite routine tests are available depending on Octodoc models and configurations from kiosks near your patients.

Octodoc aims to support the entire medical community, registering for the national network of Octodoc doctors is free.

*To register for the national network of Octodoc physicians contact us by email at contact@octodoc.ro.

Whether you are a family doctor or an MD, you will reach more patients who live far away and can’t come to your medical office often enough. Basically, you substantially expand the number of consultations and increase your income by providing telemedicine counselling.

The Octodoc app* helps you manage patient files more easily. You have all the history at hand and you can electronically issue prescriptions and medical recommendations – all with maximum data security. Even more, the dedicated customer support team will help you with managing appointments. You will simplify your daily work and you will have more time for your medical practice.

The Octodoc app* is currently under development. We will announce online when it will be available for the general public.

The patient’s pre-consult will be performed by the customer service team. A video call center agent will validate the health card in the system, check patient data and make any needed info updates. Upon request, the agent will guide the patient to easily perform routine tests using the Octodoc device (e.g. blood pressure, oxygen saturation, temperature, etc). You will be able to view all the information generated by the pre-consult before making video contact with the patient.

*Onsite routine tests are available depending on Octodoc models and configurations from kiosks near your patients.

Video consultations are available by appointment only, taking place on the dates and times set in the Octodoc calendar. You will have full transparency and control over your telemedicine counselling schedule.

After the pre-consult with a call center agent, you will start a video discussion with your patient, in which you can assess his health to make medical recommendations based on specific needs and symptoms. At the end of the telehealth consultation, the patient will be able to print the necessary documents at the Octodoc kiosk- for example: prescription renewal, recommendations for further medical investigations or procedures, etc.

You have full control over the duration, a video consultation session with the patient can last up to 45 minutes.

To connect to the Octodoc application and provide video consultations you need a good Internet connection and a computer, laptop or tablet with access to a webcam. No complicated technical knowledge is required to use the app, the Octodoc telemedicine system is easy and intuitive. Plus, you will have a team of support agents who can guide you when you need information or technical assistance.

Informative note:
The Octodoc team and our partner network aims to also develop a free IT upgrade program – for doctors to receive free tech equipment. We will come back with news regarding this initiative.

GPs and MDs can register for free by sending a message to contact@octodoc.ro or by phone to the dedicated call center line*. Our team will collect all necessary info with maximum data safety standards and will manage the registration process. Even more, we are building a software application that will facilitate program enrolment, medical data and patient appointment management, faster and more efficiently.

*The Octodoc call center is under development. We will announce online when it will be available for the general public.

The Octodoc solution was created for the benefit of the entire medical ecosystem. For information and collaborations you can contact us by e-mail at sales@octodoc.ro.

• The telephone line for scheduling appointments will be open/will be available 7 days a week, between 08:00 and 24:00.
• The video call center team for Octodoc user assistance and pre-consultation is available: Monday to Friday, from 08:00 to 20:00.
• For unassisted (self-service) Octodoc routine tests (e.g. blood pressure, oxygen saturation, etc.) – access hours depend on the location of the kiosk (for example: depending on the operating hours of the hospital where the device is installed, etc.).

Informative note:
The Octodoc initiative is currently under development, we will announce online when it will be available for the general public.

All Octodoc kiosks in Romania will be published online, on the octodoc.ro website, and on Octodoc’s virtual social networks. Information about Octodoc devices will also be available in public hospitals and polyclinics, or in local town halls.

Octodoc’s ambition is to make it easier for everyone to access telemedicine. Your interest honours us and can change the Romanian medical system for the better. You can contribute to the national Octodoc expansion by requesting the management team of the hospital you work in to get involved, by organizing petitions together with other doctors, or by contacting the local councils from the regions you show interest in. For guidance on such initiatives you can contact us by e-mail at contact@octodoc.ro, or by phone at 021 242 00 42 – Monday to Friday from 10:00 to 17:00.

The Octodoc device is the first digital “clinic” that comes closer to you. With the help of advanced technology, you will be able to talk to your doctor more often, without always having to make trips to the medical facility. At the Octodoc kiosk nearby you will benefit from video consultations, medical prescriptions and recommendations, and routine tests (e.g. blood pressure, oxygen saturation, etc.).

*Onsite routine tests are available depending on Octodoc models and configurations from kiosks near you.

With Octodoc you enjoy all the benefits of your C.A.S. insurance, at no extra cost. You can see the doctor you need for health advice and get the necessary prescriptions and recommendations more easily, all for free.

In order to use the Octodoc services you need a health card and an identity card.

At this time, the Octodoc* device is accessible for the C.A.S. insured population. We want everyone to be able to benefit from the Octodoc services, from anywhere in the country. Our team is working on a paid solutions package and will come back with news.

*The Octodoc kiosk network is currently under development. We will announce online when the equipment will be available for the public.

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1. Octodoc for video consultations with doctors.
This type of equipment will be the most widespread in the country in the next period, and has the following functionalities: real-time video assistance, health card reader, medical documents scanning, printing for medical prescriptions, recommendations and reports.

2. Octodoc for video consultations with doctors and routine medical tests.
This type of kiosk is also equipped with tensiometer, thermometer, pulse oximeter, electrocardiograph (ECG), and weight and height measurement system.
You can easily get routine measurements, for free, such as: blood pressure, temperature, oxygen saturation, pulse, etc. If you wish to be assisted by a customer service agent with the routine testing, you can request this directly at the Octodoc nearby, and you will receive guidance on the spot.

*The Octodoc device network is currently under development. We will announce online when the equipment will be available for the public, as well as the kiosks’ national distribution and localization.

Medical video consultations are available by appointment only.
You have 3 options to schedule a consult with your doctor:

1. call the dedicated Octodoc hotline* for free;
2. use the Octodoc application* (online, from your computer or smartphone);
3. make an appointment directly at the Octodoc kiosk nearby – with or without the assistance of a customer support agent.

Video consultations with your family doctor are free, by using your health card.

We want Octodoc users to be able to also connect with other GPs or MDs, this is why our team is working on a paid solutions package and will come back with news.

*The Octodoc hotline and application are under development. We will announce online when these will be available for the general public.

We want Octodoc users to be able to also connect with other GPs or MDs, this is why our team is working on a paid solutions package and will come back with news.

*The Octodoc hotline and application are under development. We will announce online when these will be available for the general public.

Octodoc helps you quickly get the prescriptions you need. Based on a video consultation, your family doctor will issue the necessary documents. You will be able to print everything you need on the spot, for free. Plus, you can benefit from medical recommendations for tests, procedures and investigations -for free or paid, depending on your health situation and the doctor’s advice.

At the Octodoc near you, a client service agent will instruct you step by step on how to use the device and enter your medical data into the system. The entire health history will be stored and managed online, all with maximum data security.

Plus, at the Octodoc kiosks equipped for routine medical tests, you can choose to measure your: blood pressure, temperature, oxygen saturation, weight, and more.

*Onsite routine tests are available depending on Octodoc models and configurations from kiosks near you.

The doctor you scheduled for will carefully review your medical history, ask you questions, and advise you on how to manage your health problems through a video discussion. At the end, you will be able to print prescriptions and recommendations, or other medical documents that you need for treatment or other investigations and procedures.

A video consultation session with the family doctor can last up to 45 minutes

You can benefit from a consultation with doctors registered in the Octodoc medical network. If your GP is affiliated with Octodoc, you can request an appointment with him or her.

Octodoc is currently developing a national partner program involving both GPs and MDs. We’ll come back with news and updated on the progress.

The modular device is designed to be used from both sitting and standing positions. Octodoc is also friendly for people with locomotor, vision, or communication disabilities – a customer support agent will guide you step by step at the kiosk.

Your entire medical history is available in the Octodoc database. If you lost the physical prescription issued at Octodoc and its validity has not expired, you can choose to print it again. You can do the same with any other medical document that exists in your user account. Remember that a medical prescription is unique and can only be used once. Use prescriptions from your doctor responsibly to avoid legal consequences that could have penal implications.

Octodoc kiosks have Internet connection and a support team to guide you on all the necessary technical aspects. All you have to do is come to the closest Octodoc with your health card, and a customer service representative will help you step by step through a video chat.

• The telephone line for scheduling appointments will be open/will be available 7 days a week, between 08:00 and 24:00.
• The video call center team for Octodoc user assistance and pre-consultation is available: Monday to Friday, from 08:00 to 20:00.
• For unassisted (self-service) Octodoc routine tests (e.g. blood pressure, oxygen saturation, etc.) – access hours depend on the location of the kiosk (for example: depending on the operating hours of the hospital where the device is installed, etc.).

Informative note:
The Octodoc initiative is currently under development, we will announce online when it will be available for the general public.

All Octodoc kiosks in Romania will be published online, on the octodoc.ro website, and on Octodoc’s virtual social networks. Information about Octodoc devices will also be available in public hospitals and polyclinics, or in local town halls.

Octodoc’s ambition is to make it easier for everyone to access telemedicine and routine testing. Your interest honours us and can change the Romanian medical system for the better. You can contribute to the Octodoc national expansion by organizing petitions in your area (collecting signatures from the community you live in) and by asking local councils to get involved. For guidance on such initiatives you can contact us by e-mail at contact@octodoc.ro, or by phone at 021 242 00 42 – Monday to Friday from 10:00 to 17:00.